ISO 27001:2022 Certified

Pick a loop. Improve an outcome.

Accelerating the shift from System of Record to System of Outcome.

Exos engineers governed agentic loops that run over the BSS you already operate. Exosphere Agentic supplies the shared telecom meaning, your own product, contract and policy context, and a governed path to action — alongside the Microsoft AI platform, and over whichever BSS you run.

See the loop catalogue Talk to a loop engineer
Trusted by teams across
Sure Telecom Cable & Wireless Seychelles Telesur Suriname

Executive overview · Exosphere Agentic

Pick a loop. Improve an outcome.

Connect a telecom signal to a governed action, then measure what changed.

Read the loop catalogue

Executive summary

The signals already exist: an order event, a billing exception, a customer request, a usage change. What is missing is the path from that signal to a decision someone can stand behind.

A loop closes it. Exosphere Agentic applies shared telecom meaning and your own products, contracts and policies to one business outcome, and keeps human approval on the path wherever the action warrants it.

Exosphere Agentic runs on Azure and integrates with the Microsoft AI platform, deployed into the customer’s own tenant — so context, data and governance stay where they belong.

  • Protect revenue
    • Credit risk
    • Fraud exposure
    • Revenue leakage
  • Reduce cost to serve
    • Bill explanations
    • Bill-shock prevention
    • Enterprise invoice analysis
  • Accelerate revenue
    • Upgrade recommendations
    • Enterprise quotes
    • Contract renewals
One governed loop turns an operational signal into a measured outcome. Policy, authority and evidence guide each decision and action.
flowchart LR
      S["Detect: event, request or exception"] --> U["Understand: telecom and customer context"]
      U --> D["Decide: eligible route"]
      D --> A["Act: authorized step"]
      A --> C["Confirm: evidence and outcome"]
      G["Policy, authority and human approval"] -. governs .-> D
      G -. governs .-> A
      C -->|Improve the loop| U
Exosphere Agentic Loop Catalogue

Start with one loop. There are many more.

  • Product Expert Agent

    Reasons over catalogue, offers, bundles, pricing, promotions, eligibility rules, service specifications and lifecycle state — not catalogue search.

    • B2CUpgrade recommendation, personalised offer, store associate copilot, care, churn prevention.
    • B2B / EnterpriseSolution configuration, CPQ and quote, portfolio advisor, contract renewal, partner ecosystem.
    • Product managementCatalogue rationalisation, new product launch, product impact analysis.

  • Billing Agent

    Works across billing, order, usage, service inventory, CRM, contract and settlement data to explain, resolve, detect and protect.

    • B2CBill explanation, dispute resolution, usage and overage, bill-shock prevention, credit risk, payment arrangement, retention.
    • B2B / EnterpriseEnterprise invoice analysis, multi-account investigation, contract compliance, telecom expense management, revenue assurance, fraud exposure, partner settlement, anomaly detection.

Every loop follows the same governed pattern, which is what makes the first one worth starting and the next one cheap to add. The right loop to start with is the one attached to the outcome you most need to improve.

Browse the loop catalogue
Technology Partners
50+
Specialists
6
Countries
20+
Global Deployments
25+
Years Experience
The CTO Dilemma

Why Agentic BSS?

Legacy BSS environments were built as systems of record — rigid, reactive, and expensive to change. Bolt-on AI projects add surface-level intelligence but increase integration risk and technical debt.

Agentic loops are a different operating model, not a feature upgrade: they sense context, reason about an outcome, and act through governed telecom workflows.

And none of it depends on which BSS you run. Exos does not sell a BSS and does not replace yours. The loops read and act through open interfaces, so the same operating model applies over a tier-one suite, a niche vendor or a stack you built in-house.

Legacy Reality
Agentic Shift
Rigid, batch-oriented BSS processes
Event-driven, context-aware automation
Bolt-on AI increases integration risk
Native AI with governed action paths
Systems of record that log what happened
Systems of outcome that drive what happens next
Outcome-Driven Loops
Quote-to-Order Care-to-Resolution Revenue Assurance Usage-to-Billing
What We Do

Our Services

BSS delivery, billing modernization, and AI-native advisory for telecoms operators.

Flagship Service

Loop Engineering

We engineer one governed agentic loop end to end, over the BSS you already run

The core service. We take one business outcome, map where the facts actually live across CRM, order management, billing, mediation and inventory, build the reasoning and eligibility rules on Exosphere Agentic, and put an approval boundary and audit trail around every action before it is allowed to run.

Talk to a BSS architect

Loop Discovery

A short, evidence-led workshop that picks the loop worth building first

Two to three days with your operations, billing and care teams. We rank candidate loops on business value, feasibility and the evidence already available, then leave you with a ranked catalogue, a recommended first loop and what it would take to run it.

Talk to a BSS architect

Loop Governance and Assurance

Authority, approval and evidence designed in before an agent is allowed to act

Agentic operations fail on governance long before they fail on models. We define who may act, at what threshold, with what approval, and what evidence must exist afterwards - then instrument the loop so the answer is provable rather than asserted.

Talk to a BSS architect
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Flagship

Products & Services to Put Forward First

Platform products and high-value services that lead strategic buyer conversations.

Flagship Product

Exosphere Agentic

A shared telecom ontology, your own context, and governed action, exposed over MCP

The platform Exos builds governed agentic loops on. Exosphere Agentic gives an agent telecom meaning to reason with, grounds it in your own products, contracts and policies, and gives every action an eligibility check, an approval boundary and an audit trail - over the BSS you already run.

Book an Exosphere Agentic demo
Flagship Service

Loop Engineering

We engineer one governed agentic loop end to end, over the BSS you already run

The core service. We take one business outcome, map where the facts actually live across CRM, order management, billing, mediation and inventory, build the reasoning and eligibility rules on Exosphere Agentic, and put an approval boundary and audit trail around every action before it is allowed to run.

Talk to a BSS architect
View All Flagship Offerings
Architecture Stack

Three Layers. One Governed Operating Model.

Running agents against a live BSS needs a clear separation between intelligence, orchestration and execution. The Exos architecture stack gives each layer a defined role.

Agents

Role-aligned agents on the Microsoft AI platform

Product, order, billing and care agents that sense context and reason about the next action - built and run in Copilot Studio and Microsoft Foundry, with Fabric for the data and analytics behind them and GitHub Copilot assisting the engineering.

Control Plane

Exosphere Agentic orchestration and governance

Shared telecom ontology, TM Forum Open API and MCP exposure, eligibility and authority checks, approval gates and audit trails.

Systems

Your existing BSS, CRM, billing and network platforms

Your current stack stays exactly where it is. Exosphere Agentic makes it addressable, explainable and safe to act on.

Deep Dive: Agentic BSS
Proof That Exos Delivers

Case Studies Built for Buyer Confidence

Client outcomes, programme execution, and delivery credibility that build buyer confidence.

Sure Telecom Guernsey

Sure Telecom Digital Transformation Support

Helping a telecom operator modernize delivery priorities, integration thinking, and service agility.

Exos provided programme leadership, integration architecture, and delivery coordination for Sure Telecom's digital transformation initiative across Guernsey, Jersey, and the Isle of Man. The engagement covered BSS modernization, digital channel enablement, and the foundation for AI-ready operating models.

  • Moved from planning to active delivery in first quarter
  • Standardized integration architecture across 3 jurisdictions
  • Established TM Forum-aligned BSS target state
Read case study
Cable & Wireless Seychelles Seychelles

Cable & Wireless Seychelles Retail Transformation

From evaluation support to tailored POS delivery for a telecom retail environment.

Exos partnered with Cable & Wireless Seychelles to deliver a tailored retail transformation programme—from RFP evaluation and vendor selection through to custom POS deployment. The engagement demonstrated Exos's ability to combine domain expertise with hands-on delivery.

  • Modern POS deployed across retail locations
  • End-to-end delivery from RFP through launch
  • Real-time inventory and product bundling enabled
Read case study
Explore Case Studies Read Testimonials
Flagship Product

Exosphere Agentic

A shared telecom ontology, your own context, and governed action, exposed over MCP

  • MCP-native access for agents and copilots
  • Shared telecom ontology aligned to TM Forum Open APIs
  • Customer-specific context: products, contracts, policy, process
  • Governed action: eligibility, authority, approval, audit
  • BSS-agnostic - runs over the stack you already operate
  • Works across the Microsoft AI platform
Explore Exosphere Agentic
Exosphere Agentic
Where to find us

Events

MWC Barcelona 2027

Fira Gran Via — L'Hospitalet de Llobregat, Barcelona, Spain
Upcoming
1–4 March 2027
MWC Barcelona 2027 runs from 1 to 4 March at Fira Gran Via. The agenda - ConnectAI, AI Nexus, AI 4 Enterprise and Intelligent Infrastructure - is the ground our loops already stand on. Get in touch if you would like to meet the team around the show.
See past and upcoming events
Trusted By

Our Clients

What Our Clients Say

Client Testimonials

What our clients say about working with Exos.

“

Exos play a pivotal role in our digital transformation — driving efficiency, agility, and enhanced services across our operations. Their deep domain knowledge and commitment to delivery excellence make them an invaluable partner in our journey.

Digital transformation and operating-model modernization
CJ
Cyrille Joffre
Chief Operating Officer, Sure Telecom
View client page
“

Exos has proven to be the perfect partner for our retail transformation. Their domain knowledge is priceless — from RFP evaluation through to our custom POS deployment, they delivered with precision and professionalism at every stage.

Retail transformation, RFP support, and POS delivery
GD
George D'Offay
Chief Executive Officer, Cable & Wireless Seychelles
View client page
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ISO/IEC 27001:2022
Microsoft
TM Forum

Ready to Move from System of Record to System of Outcome?

Let's discuss how Exos can accelerate your digital transformation journey.

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