Agentic BSS with Microsoft Copilot Studio
Telecom operators are moving rapidly toward Agentic BSS, where autonomous AI agents manage customer interactions, trigger operational workflows, and make real‑time decisions. A key barrier is enabling these agents to access BSS and network data securely and consistently—without fragile, custom integrations.
With Exosphere, TM Forum Open APIs connect seamlessly to Microsoft Copilot Studio through the Model Context Protocol (MCP), an emerging standard for interoperable agentic systems. This empowers operators to activate AI‑driven automation at scale on a robust, secure, and standards‑based foundation. Our continued collaboration with Microsoft accelerates practical MCP adoption across the industry.
“With Microsoft Copilot Studio, telcos can rapidly create BSS agents that connect via MCP servers to leverage TM Forum Open APIs, delivering interoperability and simplicity—turning industry standards into real‑time, intelligent customer and business experiences in days rather than months. Exos Systems is delighted to partner with Microsoft to facilitate this journey.”
-Saleh Bari, CTO & Co-Founder
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